Where do you ship to?
We ship anywhere in Canada. We are working to make shipping available to customers in the United States. For other countries, please contact us to find out if we are able to ship to your location.
Who Do You Ship With?
We use Purolator.
How long does it take to receive orders?
Orders are processed and shipped within 48 hours, provided that inventory is on hand. Canada Post and UPS provides the following guidelines for delivery times:
• Local Area and GTA – 1-2 Business Days
• Regional – 1 to 5 Business days
• National – 2 to 10 Business days
How will I know which day to expect the delivery?
You will be notified by e-mail, with a tracking number, when your order has been shipped from our warehouse. With this number, you can login to Purolator https://www.purolator.com/en/shipping/tracker and track your order from our warehouse to your door. Because it is difficult to predict the exact date of delivery, there should be someone available during regular business hours -- at the recipient's address – to receive the parcel. In the event that no one is available to receive the package, Purolator will leave you a notice, indicating that they attempted to deliver your order. The notice will provide you with further instructions and delivery options.
How do I determine my shipping charges?
When you have chosen your merchandise, choose the "Check Out" tab and enter your personal mailing information. The cost related to your address will be displayed, along with your order. Shipping charges are based on the regular retail price of all items, before tax. Note: some items are pickup only and will not display a shipping rate.
How Are Shipping Rates Calculated?
When you provide your postal code on the shopping cart checkout page, you will receive a shipping rate quote based on the items in your cart and the product packaging dimensions and weight.
Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between a Purolator quote and our actual shipping cost. We never charge extra fees unless the item you order exceeds regular weight/dimensions. If this happens, we will notify you before charges are made to your credit card.
Am I able to send an item as a gift to someone else?
Yes, you can easily send a gift to someone. Simply fill in the address of the person receiving the gift in the shipping information section. Only you will be contacted if there are any problems with the order. Make sure that the person receiving the gift knows that a parcel is being shipped. They will have to sign for it once it arrives. These instructions also apply to orders where the billing address and shipping address are not the same.
Who can I call regarding my online order?
If you would like to inquire about your online order, please do not hesitate to contact us by e-mail or you can call us at 1-905-282-9371 ext 255, and one of our representatives will be happy to assist you. Please remember to have your order number ready.
What is your shipping and return policy?
Please read our detailed shipping and return policy