Where are your stores located?
There are 4 Solutions stores across southern Ontario: Ottawa, Mississauga, Kitchener, and London. Click here to see the store nearest to you
What are their hours?
Hours of operation vary. Please see our Store Locator for the store nearest you.
How can I make a suggestion for product development?
Send your product development suggestion(s) to email@example.com, with your contact information and detailed suggestion.
How do I reach you about a television show, magazine or newspaper story that I am working on?
If you are a member of the media, please contact our Marketing Department at firstname.lastname@example.org
Will Solutions be opening a store near me?
Our locations are currently in southern Ontario. We plan to expand our presence across Canada in the very near future. Click here to see the store nearest to you
Does Solutions have a charitable program?
At Solutions, we are committed to demonstrating social responsibility and helping to ensure environmental sustainability. That’s why we want to join forces with you to reach our goal of planting a million trees. Click here to learn more.
What are my payment options -- online and in your stores?
In our stores, we accept all major credit cards, as well as debit cards, cash, and gift cards.
Online, we accept all major credit cards and Paypal.
What is your return policy?
At Solutions, we want you to be satisfied with your purchase - both online and in our stores. Click here to review our return policy.
I have a customer service issue. Who do I contact?
At Solutions, we want to provide the most outstanding customer service possible, both online and in our stores. Please contact us or call us toll-free at 1-866-599-5100.
How can I get a coupon?
We send different coupons thru our newsletters every week. Sign up to receive newsletters to receive them weekly. Coupons can also be found in our flyers, which we frequently distribute in the stores.Our email newsletters typically contain discount codes every Tuesday and Friday.
Where can I find your Flyer?
Through the year we create flyers for our different sales and promotions. All flyers when created are available online and when printed versions are made they are distributed to our stores.
How long has Solutions been around?
Solutions first opened in Whitby, Ontario in 1999. Since then, we have added more locations across Ontario—including our web store—plus a Head Office and Distribution Centre in Mississauga, Ontario.
Is Solutions a Canadian company?
Does Solutions deliver customers’ orders?
We currently offer delivery service for online orders. We will soon be offering customers the option to order online and pick-up from our stores.
What happens if I find out that a product I purchased is defective after 30 days?
After 30 days, we will offer you a store credit note for the amount paid, provided that the product is still available in our stores. However, if you do not have a receipt, we will offer you a credit note for the lowest recorded price of the item, within a 90 day period.
Does Solutions have a satisfaction guarantee for their customers?
Absolutely! Solutions want you to be completely satisfied with your purchase. We feel confident that you will love your organizational solution. If not, we will return or exchange the item within 30 days. For more information on our Return Policy, click here.
How can I find out about new store openings?
Look for updates on Solutions New Store Openings on our website.
Does Solutions post product recalls?
If necessary, Solutions will inform you of recalled products through our website.
Does Solutions offer a frequent buyer reward program?
At Solutions, we offer incentives to our customers on a regular basis. Sign up to receive updates on Solutions unique and innovative products, plus special offers to help save you money.
Can I check product availability in your stores through your website?
Although this feature is not currently available, stay tuned for future website developments.
Does Solutions have a gift registry program?
Although Solutions does not currently offer a gift registry program, we are making continuous improvements to serve you better. Check back often for developments.
Does Solutions have a catalogue? How can I get one?
We distribute promotional catalogues every month in our stores. Sign up to receive notifications on new promotions.
How do I find out if a store has a particular item?
Please call or visit the store nearest you to look for items of interest.
Is Solutions franchised?
Solutions is a privately held company and does not have plans to become a franchisor, licensor or consultant in storage and organization.
How many stores are there?
Solutions has 4 store locations across Ontario, plus our webstore. We plan to open a new store in 2020. For more information, click here.
Do you plan to open stores in western Canada?
With plans for continued growth, Solutions plans to open stores in major Canadian cities. Check back often for updates.
How do I apply for a job with Solutions?
If you have a passion for organization, and would like the opportunity to work for a growing Canadian company, please visit our Career section to learn how you can apply to join our team.