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| The following information answers your most frequently asked questions. If you have additional questions, please contact us or call us toll free at 1-866-599-5100, and we will be happy to help you. |
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| Customer Service |
| I have a customer service issue. Whom do I contact? |
| At Solutions we want to provide the most outstanding customer service possible, both online and in our stores. Please contact us or call us toll-free at 1-866-599-5100 with any issues you have. |
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| Design Help |
| Can someone help me plan and design organized spaces? |
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| Our consultants have helped customers solve storage and organizational problems since 1999. We get big results with even the smallest budget and our advice is free. Call us toll free at 1-866-599-5100. If you live near our stores, bring in your measurements and list of needs. We'll create the perfect design in minutes. |
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| Return & Exchanges |
| What is your Return Policy? |
| We will be happy to issue a refund for returned merchandise when accompanied by your original receipt. Returns with a receipt will be returned as per the original form of payment and will also require your name, address and phone number. Returns without a receipt will receive a merchandise credit and will require your name, address, phone number and a valid photo ID. The merchandise credit price of the returned products will be at the lowest retail price within the last 90 days (stores and online). |
| Returns may be made at any store. There is no shipping or restocking fees if you make an in-store return. |
| Please call us toll-free at 1-866-599-5100 if you have further questions. |
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| Media Requests |
| How do I reach you about a television show, magazine or newspaper story that I am working on? |
| If you are a member of the media working on a story, please contact our Marketing Department at : marketing@solutions-stores.ca |
| Franchise Info |
| Can I buy a franchise? |
| We are a privately held corporation and do not have plans to franchise, license or consult in our field of storage and organization. If you have further questions, please feel free to contact us. |
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| Company Information/History |
| How do I find out more about a Solutions Store? |
| For company information, see Learn About Us. |
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| Privacy Notice |
| How am I protected when shopping on your site? Do you sell my personal information to other companies? |
| Please read our Privacy Notice. |
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